Thank you for your message and I am very sorry about this, we always try our best to meet the expectations of our customers. I do not agree with this negative review because it is not our fault: - You sent PLN currency to our GBP account, although you should have deposited GBP to our GBP account. Deposits should always be made from an invoice from Ma Shops. - Our bank charged you a GBP 15 currency conversion fee, which you had to cover, it's true, but it's not our fault. - We offer free shipping for all our customers and here too it is our cost, so we couldn't agree to cover that £15 as well. - As for taxes, we have no control over that; the UK is already out of the European Union, sorry :(. - The delivery time was exactly 16 days to the UK, probably because it was checked by customs in your country. MA-Shops is blameless here, always trying to help sellers and buyers if there are any problems, for me the best auction service. I am sorry that you are not satisfied with your purchase from our store, but I am glad that you are satisfied with our coin. With best regards Coins from World