General Terms and Conditions of Sale – FEYDEAU
Article 1 – Scope of Application and Acceptance of the Terms and Conditions
Any order placed with FEYDEAU through the websitewww.ma-shops.frimplies the customer’s full and unconditional acceptance of these General Terms and Conditions of Sale.
These terms govern the contractual relationship between FEYDEAU and its customers for purchases made through thewww.ma-shops.frplatform. They prevail over any other document or conflicting terms, unless prior written agreement has been provided by the company.
FEYDEAU, whose registered office is located at 22 rue Feydeau, 75002 Paris, France, is registered with the Paris Trade and Companies Register under number 979624277.
The company specializes in the purchase, sale, and appraisal of ancient and modern coins, numismatic items, precious metals, investment coins, bullion, and related products.
The company complies with the regulatory obligations applicable to professionals operating in the precious metals sector.
Contact:contact@feydeau-or.fr
Article 2 – Order Validation and Customer Obligations
The customer confirms that they are of legal age and have the legal capacity required to place an order.
In accordance with regulations relating to the prevention of money laundering and terrorist financing, FEYDEAU may request additional supporting documents before validating or shipping an order (identity document, supporting documents, or information relating to the transaction carried out).
Failure to provide the requested documents may result in the suspension or cancellation of the order.
After payment validation, an order confirmation will be sent to the customer by email.
For deliveries outside France, the customer is responsible for checking the regulations applicable in their country regarding the import of coins, precious metals, or collectible items. Any required administrative procedures remain the customer’s responsibility.
Products offered are available while stocks last. As some products are old, rare, or available in limited quantities, their availability cannot be definitively guaranteed before validation.
If FEYDEAU is unable to supply an ordered item, the sale may be cancelled and the amounts paid refunded, without entitlement to any additional compensation.
Article 3 – Prices and Ownership of Goods
Prices displayed are expressed in euros.
They do not include any delivery fees, insurance costs, customs duties, local taxes, or other charges that may apply depending on the destination.
Prices may change at any time, particularly due to fluctuations in precious metal prices, numismatic market conditions, or supplier price changes.
Validation of an order confirms the price displayed at the time of purchase.
The goods remain the exclusive property of FEYDEAU until full and final payment of the amount due.
Article 4 – Payment Terms
Orders may be paid using the payment methods offered during checkout:
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Credit/debit card;
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Bank transfer.
Any fees charged by banks or payment intermediaries remain the responsibility of the customer.
No goods will be shipped before full payment has been received.
Article 5 – Delivery, Fees and Formalities
Shipping costs are calculated according to several factors, including the value of the products, their weight, destination, and the shipping method used.
Shipments are handled by service providers selected by FEYDEAU.
For international shipments, any customs duties, taxes, or fees imposed by local authorities are exclusively the responsibility of the customer.
Article 6 – Shipment of Orders
Orders are shipped to the address provided by the customer at the time of purchase.
Shipments are generally prepared within 48 to 72 business hours after full payment has been received and any required documents have been validated.
Delivery times are provided for information purposes only and may vary depending on the destination, carrier, or administrative procedures.
Any delivery delay beyond FEYDEAU’s control shall not give rise to any compensation.
The customer is responsible for ensuring the accuracy of the delivery information provided. Any address error may result in additional costs for reshipment.
Upon receipt of the parcel, the customer must check its condition before accepting it. Any opened, damaged, or abnormal parcel must be immediately reported to the carrier or refused.
Acceptance of a visibly damaged parcel without reservation may prevent any subsequent claim.
Article 7 – Claims, Guarantees and Returns
Any claim regarding a delivery issue or visible defect must be reported to FEYDEAU as soon as possible after receipt.
In the event of a proven discrepancy between the delivered product and its description, FEYDEAU will, after verification, offer an appropriate solution, which may include replacement or refund.
Returns must be carried out under conditions ensuring proper protection of the product and must include the required documents.
Return address:
FEYDEAU
22 rue Feydeau
75002 Paris
France
In accordance with the French Consumer Code, consumers have a legal withdrawal period of 14 days where applicable.
However, certain products, particularly precious metals whose value directly depends on market fluctuations, may be excluded from the right of withdrawal pursuant to Article L221-28 of the French Consumer Code.
Article 8 – Limitation of Liability
FEYDEAU shall not be held liable for any failure resulting from an external event beyond its control, including technical incidents, IT interruptions, transport issues, strikes, natural disasters, or any other force majeure event.
FEYDEAU shall also not be held liable for obvious display errors, particularly abnormal prices resulting from an IT malfunction.
Product photographs are provided for presentation purposes. Customers must refer to the product description for precise characteristics.
Article 9 – Intellectual Property Rights
All content used by FEYDEAU (texts, photographs, logos, visuals, databases, and graphic elements) is protected by intellectual property regulations.
Any unauthorized reproduction or use is prohibited.
Article 10 – Protection of Personal Data
Personal data provided by the customer is used solely for order management, customer relationship management, and compliance with legal obligations.
FEYDEAU ensures the confidentiality and protection of personal information in accordance with applicable regulations.
Customers have the rights of access, modification, objection, and deletion provided by law.
Any request may be sent to FEYDEAU, 22 rue Feydeau, 75002 Paris, France.
Article 11 – Applicable Law and Dispute Resolution
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the parties shall first seek an amicable resolution.
Failing such resolution, the competent the dispute shall fall within the jurisdiction of the competent French courts in accordance with applicable legal rules.
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Vielen Dank.
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